Technical Support Engineer Cortex XPANSE

1 week ago

Bengaluru, Karnataka, India Palo Alto Networks Full time
Job Title: Sr. Technical Support Engineer, Cortex XPANSE

Your Career: As a Senior Technical Support Engineer specializing in Cortex Xpanse, you will play a critical role in managing internal and external internet-connected assets for potential attack vectors and exposures. This ensures our clients' security infrastructures are robust and responsive.

Your Impact:

  • Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions.
  • Diagnose and resolve complex technical issues related to SIEM solution integrations with other security tools and data sources.
  • Analyze and respond to security threats from various sources, including Firewalls, IDS/IPS, Antivirus, and EDR systems.
  • Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations.
  • Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture.

Qualifications:

  • BE/B.Tech engineering, equivalent technical degree, or equivalent military experience required.
  • Minimum 3+ years of experience in technical support or a similar role, with exposure to CyberSecurity Technologies, Automation, and Architecture.
  • Proficiency in scripting languages (Python, PowerShell, Linux CLI).
  • Strong understanding of network protocols, firewalls, and security architectures.
  • Deep understanding of Active Response and Attack Surface Management.
  • Understanding data models, APIs, and user interfaces for user-facing features.
  • Brute-Force attack, Vulnerability Management Across the Cyber Attack Surface.
  • Overview and working knowledge of EDR, MDM, CMDB, Cloud Assets, Vulnerability Assessment Systems, and Ordr Discovery Engine.
  • Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues.
  • Exceptional communication skills, both written and verbal, with a customer-centric approach.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Experience in incident response and threat detection using SIEM tools.
  • Ability to troubleshoot integration issues between SIEM and other security tools.

Nice-to-Have:

  • Experience with design, build, and optimize data models and queries for speed and scale, using data storage technologies like MySQL and BigQuery.
  • Design and build business logic and API endpoints using Python and Flask.
  • Building user interfaces using Angular and React.
  • Experience with dynamic playbooks and automated workflows in SOAR.
  • Understanding of attack visualization and automated alert management.
  • Security certifications (CISSP, CISM, CompTIA Security+, CEH).

The Team:

We're problem solvers that take risks and challenge cybersecurity's status quo. We can't accomplish our mission without diverse teams innovating, together.

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