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Product Training Specialist
2 weeks ago
Job Title: Product Training Specialist
We are seeking a highly skilled and experienced product training specialist to join our team. The ideal candidate will have a proven track record of delivering impactful training programs focused on product knowledge and operational processes.
Key Responsibilities:
- Design and deliver effective training programs on product features, workflows, and standard operating procedures.
- Conduct refresher and upskilling training for new and existing employees.
- Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices.
- Create and update training materials, manuals, SOPs, and knowledge documents.
- Assess training needs through surveys, feedback, and performance metrics.
- Monitor and evaluate the effectiveness of training programs and make necessary improvements.
- Maintain detailed records of training schedules, attendance, feedback, and evaluation reports.
- Support process standardization across departments through structured training.
- Conduct on-the-job coaching and post-training support as needed.
Required Skills & Qualifications:
- Graduate degree in a relevant field with at least 3 years of experience in product training roles.
- Excellent communication, facilitation, and presentation skills.
- Strong understanding of adult learning principles and training methodologies.
- Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc.
- Ability to simplify complex concepts for varied audiences.
- Strong attention to detail and process orientation.
- Comfortable conducting both virtual and in-person training sessions.
About Us:
This role is a great opportunity for a motivated and organized individual to join our dynamic team and contribute to the growth and development of our employees.
What We Offer:
A competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and supportive work environment.
How to Apply:
To be considered for this role, please submit your resume and a cover letter outlining your qualifications and experience.