Help Desk Representative

1 week ago

Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 45,00,000

Chat Support Specialist Role Overview


The role of a Chat Support Specialist involves interacting with customers through live chat sessions to address their inquiries and concerns. This position requires effective communication skills, strong interpersonal skills, and the ability to build rapport with customers.


As a Chat Support Specialist, you will be responsible for:



  • Utilizing consultative selling techniques to understand customer needs and recommend suitable products.
  • Providing personalized support and assistance to customers through regular follow-ups and timely responses.
  • Maintaining accurate records of customer interactions in a CRM system.
  • Collaborating with internal teams to resolve customer issues and improve overall customer experience.

Key Qualifications:



  • Proven experience in sales conversion or customer-facing roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.

What We Offer


We offer a competitive compensation package, opportunities for career growth and professional development, and a collaborative work environment that values innovation and teamwork.


Why Join Us?


Join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Chat Support Specialist, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our organization.

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