Expert Application Support Professional

2 weeks ago

Anand, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking a highly motivated and detail-oriented technical professional to provide expert-level support for banking and fintech applications.

The ideal candidate will have prior experience in the field, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

Responsibilities:
  • Provide advanced application support for complex systems.
  • Act as the primary point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform in-depth incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of critical issues.
  • Document issues, troubleshooting steps, and solutions in a comprehensive knowledge base.
  • Monitor system logs and alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business stakeholders, technical teams, and external partners.
Requirements:
  • Minimum 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Exceptional communication skills – both written and verbal.
  • Strong analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under tight deadlines.
  • Familiarity with incident and ticketing tools (e.g., Jira, ServiceNow).
  • Understanding of SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

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