Collaboration Professional

2 weeks ago

Pune, Maharashtra, India beBeeCollaboration Full time ₹ 1,04,000 - ₹ 1,30,878

Are you passionate about delivering top-notch Collaboration services to the enterprise?

About the Role

In this position, you will demonstrate our SaaS product suite, comprising of O365 (Exchange Online), Google Drive, Slack, and other smaller applications like MIRO. Join a team of multifaceted engineers who take pride in providing exceptional service to workmates and external clients.

The ideal candidate should have a passion for operational excellence, automation, and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies is essential.

Responsibilities

  • Implement best practices & standards and governance controls for the services.
  • Create and maintain technical support and process documentation.
  • Build and implement new products and features aligned with the roadmap.
  • Develop, test, and implement processes with a focus on automation.
  • Closely collaborate with IT engineering and security organizations, ensuring compliance with all audits and policies.
  • Performance monitoring and proactive correction of problems.
  • Resolve complex issues creatively and effectively using technical experience, professional concepts, and company objectives.
  • Participate in rotating on-call duties as required.
Required Skills and Qualifications

Basic Qualifications:

  • 5+ years of experience in Collaboration technologies.
  • Fluent with at least one of the following scripting languages: PowerShell, MS Graph, Python, or JavaScript.
  • Domain expertise in Exchange Online, Slack, Google drive, or similar technologies.

Other Qualifications:

  • Experience working with ServiceNow for ITSM.
  • Experience in automating processes tasks via scripts, bots, MS Graph, Rest API, and ServiceNow.
  • ITIL certification is a plus.
  • Expert in identifying gaps and finding solutions.
  • Microsoft, Google, or Slack product certifications are a plus.
  • Experience in working with change enablement and internal communications.
Perks and Benefits

This role offers an exciting opportunity to grow professionally and personally. If you are a motivated individual with a passion for Collaboration and a drive to succeed, we encourage you to apply.

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