Senior Collaboration Solutions Architect

4 days ago

Pune, Maharashtra, India beBeeEngineer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

In this role, you will provide exceptional collaboration services to the enterprise by demonstrating our suite of SaaS products, which includes O365 (Exchange Online), Google Drive, Slack, and other smaller applications like MIRO. You will join a team of multifaceted engineers who take pride in their work and strive for operational excellence.

The ideal candidate should have a passion for automation, engineering solutions, and operational excellence. This person must be driven with a strong capacity to quickly adapt to changing circumstances and have an interest in learning new technologies. They should also be able to balance multiple tasks while operating within a wide range of technologies simultaneously.

Responsibilities:

  • Implement best practices standards and governance controls for the services.
  • Develop and maintain technical support and process documentation.
  • Build and implement new products and features aligned with the roadmap.
  • Develop, test, and implement processes with a focus on automation.
  • Collaborate closely with IT engineering and security organizations to ensure compliance with all audits and policies.
  • Monitor performance and proactively correct problems.
  • Use technical experience and professional concepts to resolve complex issues creatively.
  • Participate in rotating on-call duties as required.

About the Role

Basic Qualifications:

  • 5+ years of experience in collaboration technologies.
  • Fluency with at least one scripting language (PowerShell, MS Graph, Python, or JavaScript).
  • Domain expertise in Exchange Online, Slack, Google Drive, or similar technologies.

Other Qualifications:

  • Experience working with ServiceNow for ITSM.
  • ITIL certification is a plus.
  • Expertise in identifying gaps and finding solutions.
  • Microsoft, Google, or Slack product certifications are a plus.
  • Experience in working with change enablement and internal communications.

Our Approach to Flexible Work

We offer flexible work arrangements that combine the best of both worlds: in-person time and remote work. This enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we simply require at least half of our time each quarter to be spent in the office or in the field with customers, prospects, and partners.

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