Expert Data Storage and Server Specialist

3 days ago


Bengaluru, Karnataka, India beBeeData Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Expert Data Storage and Server Specialist

A top-notch professional is sought to excel in the provision of exceptional technical support, ensuring unparalleled customer satisfaction through prompt and efficient resolution of complex problems related to data storage and server hardware.

Key Responsibilities:

- Serve as the ultimate escalation point for level 1 through 3 helpdesk staff regarding hardware and maintenance issues with storage and servers.
- Provide expert guidance to the Service Delivery team on commonly failed hardware components for proactive parts sparing.
- Collaborate with the team to configure dial-home alerting and assist with non-maintenance projects such as system installations, relocations, and upgrades.
- Be available to attend to high-severity issues during non-business hours and provide support for scheduled on-site work and emergency projects.
- Mentor and assist in developing level 1 and level 2 engineering staff, fostering a culture of knowledge sharing and growth.

Requirements:

- A relevant degree or OEM certification is highly preferred.
- At least 5-8 years of prior experience with storage and server hardware break-fix maintenance is required.
- Ability to travel for scheduled work and potential emergency projects is necessary.
- Meticulous organization, strong communication and interpersonal skills, and proficiency in Microsoft and Internet applications are essential.
- Familiarity with remote conferencing tools and Salesforce knowledge are preferred.

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