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Experienced Quality Management Professional Wanted for International Voice Process
2 weeks ago
This role oversees International Voice Process, focusing on Transactional Quality and Delivery.
- Drive continuous improvement for quality standards.
- Manage call quality and client-related KPIs.
- Evaluate the effectiveness of quality interventions.
- Strengthen quality management processes to enhance delivery.
You will accurately capture SLA/SLO metrics and report client needs. Implement process improvements and drive compliance. Provide feedback on new hires' quality and support quality and compliance teams in audits and follow-ups.
This position requires strong organizational and presentation skills, with training or certification in Green Belt. The ideal candidate has 8+ years of experience managing transaction quality functions effectively.
Key Responsibilities:
