IT Technical Support Specialist

1 week ago

Coimbatore, Tamil Nadu, India beBeeHelpDesk Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity:

We are seeking a skilled IT professional to join our team as an IT Help Desk Specialist Level 2.

In this role, you will provide exceptional support to clients via remote tools, manage support tickets, and contribute to a fast-paced environment.

Key Responsibilities:
  • Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
Requirements:
  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).

This is an exciting opportunity for those looking to advance their career in IT. We offer a dynamic work environment and opportunities for growth and development.

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