Director of Digital Transformation

7 days ago

Jodhpur, Rajasthan, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Enterprise Software Support Lead

We empower financial institutions to become digital leaders by delivering world-class customer experiences.

Our team is a professional group of global scale, working with top clients on exciting projects in an environment where we learn and grow every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills, and are passionate about enjoying our journey to build the digital future of finance, together.

About the Job:

The Enterprise Software Support Lead will lead and oversee post-implementation customer support activities within a software company operating in the banking domain. Ideal candidates have multiple project experience along with software development experience in banks and more than 10 years of experience.

Key Responsibilities:
  • Lead and manage application support, manage services, and cloud support teams, providing guidance and support to ensure effective execution of projects.
  • Develop and maintain strong relationships with clients, understanding their needs, and aligning services to meet their expectations. Attend project steering committees and build C-level relationships.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Requirements:

  • 10 years of experience in an IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
  • Strong leadership abilities, with the ability to inspire and motivate a team.
What We Offer:
  • Performance-linked bonus: Your hard work doesn't go unnoticed. Enjoy a performance-linked bonus as a testament to your dedication.
  • Rewards beyond the job: Enjoy a comprehensive benefits package, including remote work support, health insurance, care program, and online psychological support. We care about you.
  • Birthday leave, because you matter: We value your special moments. Take the day off on your birthday and treat yourself.

About Us:

We are a global technology company with over two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation, and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

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