Senior Product Deployment Specialist

7 days ago


Bengaluru, Karnataka, India American Express Global Business Travel Full time

Company Overview:

", American Express Global Business Travel is a leading provider of travel management solutions. We help our clients achieve success by offering an inclusive and collaborative culture where their voice is valued.

Salary:$95,000 - $115,000 per annum, based on location and experience.

Job Description:

", As Senior Product Deployment Specialist, you will be responsible for managing the global deployment of customer product tools. You will consult with clients to determine their needs and configure site settings to meet those requirements. Your expertise will be sought after by various teams, including Commercial, Product Development, and Support.

Responsibilities:

",
  • ",
  • End-to-end implementation of customer product tools across markets globally",
  • Create and maintain detailed project plans on applicable projects",
  • Work closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, and Support",
  • Coordinate discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrollments",
  • Configure, test, and conduct troubleshooting of site, including travel policy, pricing, and PNRs",
  • Contribute best practices to improve quality, standardization, and documentation of implementations globally",
  • Ability to collaborate with team members and business partners across global Amex GBT locations",
  • Contribute to Departmental metrics/goals",
  • Update management of implementation status on weekly basis and participate in weekly team meetings",
  • Act as subject matter expert",
  • Collaborate with Product Development to determine feasibility of new vendor offerings and create/test implementation processes to support",
",

Requirements:

",
  • ",
  • Ability to think analytically and conceptually",
  • In-depth knowledge of Web/internet/server knowledge",
  • Ability to work independently while contributing to overall team objectives",
  • Previous experience of Project Management desired",
  • Ability to drive results in a P/L environment",
  • Must have knowledge of corporate travel",
  • Time management/organizational and change management skills",
  • Excellent relationship management and communication skills (both written and verbal)",
  • PC skills/applications",
  • Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others)",
  • Capacity to work virtually and strong organizational skills",
  • Tenacious – ability to drive change in the face of possible resistance",
",

Benefits:

",
  • ",
  • Flexible benefits tailored to each country and starting from the day you join",
  • Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals",
  • Develop the skills you want with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first",
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT",
  • Wellbeing resources to support mental and emotional health for you and your immediate family",
",

Additional Information:

", American Express Global Business Travel is an equal opportunity employer. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

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