Technical Solutions Deployment Specialist
16 hours ago
The Technical Solutions Deployment Specialist is a critical member of the Professional Services team at Oloid. This role plays a pivotal part in ensuring seamless onboarding for new customers, with Oloid solutions carefully configured and customized to meet their specific needs.
Main Responsibilities:
- To participate in requirement gathering workshops, gaining an in-depth understanding of the client's environment and how the proposed solution will address their pain points.
- To perform solution deployment tasks, including system installations, configurations, updates, and patches, adhering to best practices and guidelines.
- Implement customer workflows in low-code applications, establishing linkages to multiple line-of-business applications.
- Monitor and analyze system logs, performance metrics, and alerts to proactively identify and resolve system issues.
- Collaborate with product and infrastructure teams to ensure smooth integration and optimal performance of the deployed solution.
- Coordinate with functional and technical teams for system changes and release management as applicable.
- Maintain system security by managing accounts, roles, and authorizations according to security standard policies.
- Provide training to customers' core team, maintaining oversight throughout the program rollout cycle.
- Troubleshoot related incidents and problems, working closely with the product team to resolve issues in a timely manner.
We seek an individual with a Bachelor's degree in engineering, information systems, or computer applications, and 3-6 years of experience in external customer-facing SaaS project implementation programs.
Key Skills and Qualifications:
- Understanding and analyzing Customer Business Processes/Requirements.
- Working knowledge of enterprise SaaS applications, deployment methodologies, integration approaches, project, and program management practices.
- Working knowledge of one or more scripting languages like JavaScript, and basic knowledge of Python, is an added plus.
- Excellent interpersonal and communication skills.
- Knowledge of popular operating systems, software applications, and remote connection systems.
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