Elevating Card Security

2 days ago

Vadodara, Gujarat, India beBeeFraud Full time ₹ 1,00,95,750 - ₹ 2,01,13,500
Job Description:

We are seeking a skilled Credit Cards Fraud Investigator to join our organization. As a Senior Process Associate/Process Specialist in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses.

Key Responsibilities:

  • Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.

Requirements & Qualifications:

  • Any Graduate
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.

Preferred:

  • Certification in fraud prevention or risk management.
  • Experience with chargeback processing and dispute lifecycle management.

Maintain a high standard of quality and accuracy in case handling, communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

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