
Business Growth Specialist
4 days ago
Growth specialists play a crucial role in the successful deployment of solutions for clients. They act as strategic partners, working closely with client stakeholders and internal teams to understand business objectives, design tailored implementation strategies, and drive end-to-end execution.
The primary focus is on delivering value through effective project management, clear communication, and alignment with customer goals. This ensures a smooth transition and long-term success with our solution.
Key Responsibilities:- Client Engagement & Relationship Building:
- Develop and maintain strong relationships with key stakeholders to foster long-term partnerships.
- Understand client objectives and align them with our product solutions to drive their success.
- Prepare Detailed BRD for Implementation:
- Work closely with clients and pre-sales teams to detail the solutioning and prepare clear BRD explaining the process and system workflow and exception scenarios.
- Customer Success Management:
- Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions.
- Regularly review account performance metrics and KPIs to ensure the client's goals are met.
- Lead Implementation Project for Client:
- Drive implementation projects for systems by collaboratively working with clients, pre-sales teams, and product teams.
- Lead efforts to drive project management best practices, ensuring timely delivery, agreed resources, and closely monitored scope.
- Data-Driven Insights:
- Leverage data to provide actionable insights to customers.
- Monitor and report on key metrics such as product adoption, engagement levels, and churn risk.
- Suggest improvements or changes based on analysis.
- Customer Training & Enablement:
- Provide clients with training and resources to ensure they understand and can fully utilize the product.
- Develop customized learning paths and onboarding plans to accelerate time-to-value.
- Project Handover & Support:
- Manage handover of projects to support teams, closing all points by working with product and support teams.
- Create customer SOPs for processes that can be used by clients and internally by support.
- Work with the support team to transfer ownership of the project to Support and Key Account Managers.
- Feedback Loop:
- Act as the voice of the customer within the organization.
- Provide feedback to product teams for improvements or new feature development based on client input.
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