Technical Solutions Specialist

6 days ago


Cochin, Kerala, India Reply Full time
Job Description

Valorem Reply, a business innovation firm, is seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will work with a team of experts to resolve complex technical issues reported by customers. You will act as a technical escalation point and collaborate with cross-functional teams to resolve customer issues.

Key Responsibilities
  • Provide technical support and guidance to customers, diagnosing reported issues and offering effective solutions.
  • Manage and prioritize support tickets in accordance with SLAs, ensuring effective follow-up and resolution.
  • Work closely with Engineering and QA teams to identify and resolve complex issues.
  • Provide exceptional customer service by effectively communicating with customers throughout the support process.
  • Create and maintain documentation of issues, resolutions, and processes to support knowledge sharing.
  • Stay updated on industry trends, product updates, and technical knowledge.
Requirements
  • B.E/B.Tech//B.Sc/BCA/MCA in Computer Science or equivalent.
  • At least 1+ years technical support experience in an enterprise (Medium to Large Businesses) environment.
  • Good level of technical understanding of one or more of the tools and technologies; SQL, PowerShell, Visual Studio, .NET, Azure DevOps.
  • Ability to handle and own escalated customer situations from end to end with empathy.
  • Passion for resolving customer issues with a demonstrated sense of accountability and a high degree of customer satisfaction.
  • Sufficient technical depth to communicate with development and other teams at a peer level, while also being able to assess a customer's level of technical knowledge and communicate at the appropriate level.
  • Strong written and verbal communication skills suitable for a business-to-business customer-facing role.
  • Demonstrated ability to self-organize and prioritize multiple time-sensitive tasks on a daily basis.
  • Willingness to work in shifts.
About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance, and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media, and the Internet of Things.



  • Cochin, Kerala, India Reply Full time

    Job Title: Technical Solutions SpecialistAt Reply, we're seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will play a key role in facilitating the resolution of complex technical issues reported by customers by applying your deep technical and product expertise combined with customer service...

  • Technical Specialist

    2 weeks ago


    Cochin, Kerala, India Tecnostac Systems Private Limited Full time

    Junior Technical SpecialistTecnostac Systems Private Limited, a pioneering FinTech start-up, is seeking a skilled Technical Specialist to join its dynamic development team. With over 30 years of experience in Financial Technology and Global Banking, our team has developed innovative solutions for Savings and Credit Cooperative Organizations (SACCOs) and...


  • Cochin, Kerala, India Reply Full time

    Job SummaryWe are seeking a highly skilled Technical Analyst I to join our team at Valorem Reply, a business innovation firm that specializes in custom Microsoft Cloud solutions. As a Technical Analyst I, you will play a key role in facilitating the resolution of complex technical issues reported by customers, leveraging your deep technical expertise and...


  • Cochin, Kerala, India Reply Full time

    Technical Analyst I Job DescriptionAt Reply, we're seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will play a crucial role in facilitating the resolution of complex technical issues reported by customers. You will work closely with our team of Technical Analysts to apply your deep technical and product expertise,...


  • Cochin, Kerala, India Reply Full time

    Job SummaryWe are seeking a highly skilled Technical Analyst I to join our team at Valorem Reply, a business innovation firm that specializes in custom Microsoft Cloud solutions. As a Technical Analyst I, you will play a key role in facilitating the resolution of complex technical issues reported by customers.Key ResponsibilitiesProvide technical support and...


  • Cochin, Kerala, India Reply Full time

    At Valorem Reply, we are looking for a talented Technical Analyst I to join our team of innovative professionals.This exciting role will give you the opportunity to work with a diverse group of talented individuals who share a passion for solving modern business problems with custom Microsoft Cloud solutions.As a Technical Analyst I, you will work closely...


  • Cochin, Kerala, India Tecnostac Systems Private Limited Full time

    Senior Technical SpecialistTecnostac Systems Private Limited, a dynamic FinTech start-up, is seeking an experienced Senior Technical Specialist to join our development team. With over 30 years of experience in Financial Technology and Global Banking, our team has developed innovative solutions for Savings and Credit Cooperative Organizations (SACCOs) and...


  • Cochin, Kerala, India Tecnostac Systems Private Limited Full time

    Job Title: Senior Technical SpecialistAt Tecnostac Systems Private Limited, we are seeking an experienced Senior Technical Specialist to join our dynamic development team. As a key member of our team, you will play a crucial role in the development, implementation, and support of core banking solutions using .NET and Java technologies.Key...


  • Cochin, Kerala, India 2Base Technologies Pvt Ltd Full time

    Business Solutions SpecialistAt 2Base Technologies Pvt Ltd, we are seeking a skilled Business Solutions Specialist to join our team. As a Business Solutions Specialist, you will be responsible for evaluating business processes, anticipating requirements, and developing and implementing solutions to improve efficiency and effectiveness.Key...

  • Technical Specialist

    2 weeks ago


    Cochin, Kerala, India Tecnostac Systems Private Limited Full time

    About Tecnostac Systems Private LimitedTecnostac Systems Private Limited is a dynamic FinTech start-up founded by seasoned professionals with extensive experience in Financial Technology and Global Banking. Our team has over 30 years of experience in providing innovative solutions to Savings and Credit Cooperative Organizations (SACCOs) and financial...


  • Cochin, Kerala, India Global Infonet Inc Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to provide application and technical support to our clients. The ideal candidate will have experience in handling U.S. clients, excellent communication skills, and a strong understanding of troubleshooting software applications.Key...


  • Cochin, Kerala, India Empress InfoTech Full time

    Job Title: Technical Support SpecialistWe are seeking a Technical Support Specialist to collaborate with our skilled team of technical support engineers in both India and the US to provide comprehensive software support services to customers worldwide.Key Responsibilities:Provide implementation and technical support for our software products to international...


  • Cochin, Kerala, India 2Base Technologies Full time

    Job Title: Technical Content SpecialistAbout the Role:We are seeking a skilled Technical Content Specialist to create high-quality content that supports our products and services. As a key member of our team, you will be responsible for developing, editing, and maintaining technical documentation, including user manuals, API documentation, product...


  • Cochin, Kerala, India Webandcrafts Full time

    Technical Content SpecialistAt Webandcrafts, we're seeking a skilled Technical Content Specialist to create high-quality technical blogs that communicate complex technical information in a clear and engaging manner. The ideal candidate will have a strong background in technology and a passion for writing.Key Responsibilities:Research and write technical blog...


  • Cochin, Kerala, India Dynamed Healthcare Solutions Pvt. Full time

    Job Title: Healthcare Coding SpecialistJob Summary: We are seeking a highly skilled Healthcare Coding Specialist to join our team at Dynamed Healthcare Solutions Pvt. The successful candidate will be responsible for accurate and efficient coding of inpatient, day case, and long-term care cases.Key Responsibilities:Finalize coding on inpatient, day case, and...


  • Cochin, Kerala, India 2Base Technologies Full time

    Job Title: Technical Content SpecialistWe are seeking a skilled Technical Content Specialist to create high-quality content that supports our products and services. As a key member of our team, you will be responsible for developing, editing, and maintaining technical documentation, including user manuals, API documentation, product descriptions, and...


  • Cochin, Kerala, India Bramma IT Solutions Full time

    Job Summary:Bramma IT Solutions is seeking a skilled Recruitment Specialist to manage the full recruitment lifecycle and attract top talent in alignment with our business goals. The ideal candidate will have 5-10 years of experience and a proven track record in talent acquisition.Key Responsibilities:Develop and implement effective sourcing strategies to...


  • Cochin, Kerala, India Microtel Informatics Full time

    We are seeking an experienced Technical Solutions Expert to join our team at Microtel Informatics. This role requires someone with a strong understanding of EPABX, NETWORKING, CCTV, and ACCESS SOLUTIONS, as well as excellent customer service skills.The ideal candidate will have at least 4 years of experience in a similar role and be able to work...


  • Cochin, Kerala, India Career Foresight HR Solutions Full time

    Looking for a skilled Digital Interface Specialist to join our team at Career Foresight HR Solutions. We are seeking a talented Visual Experience Designer who can create engaging user interfaces and experiences for our clients. Key responsibilities for this Web Interaction Designer role include designing and developing websites in HTML, CSS, Figma, and Adobe...

  • Technical Leader

    8 hours ago


    Cochin, Kerala, India Wipro Full time

    OverviewThe Technical Lead role at Wipro supports process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the team.Key ResponsibilitiesProcess Delivery: Oversee and support process delivery by reviewing daily transactions on performance parameters and ensuring...