Technical Solutions Specialist
2 weeks ago
At Reply, we're seeking a skilled Technical Analyst I to join our team. As a Technical Analyst I, you will play a crucial role in facilitating the resolution of complex technical issues reported by customers. You will work closely with our team of Technical Analysts to apply your deep technical and product expertise, combined with exceptional customer service skills, to deliver high-quality solutions.
Key Responsibilities:- Technical Support and Guidance: Provide expert technical support and guidance to customers, diagnosing reported issues and offering effective solutions.
- Support Ticket Management: Manage and prioritize support tickets in accordance with SLAs, ensuring effective follow-up and resolution.
- Collaboration and Knowledge Sharing: Work closely with Engineering and QA teams to identify and resolve complex issues, and create and maintain documentation of issues, resolutions, and processes to support knowledge sharing.
- Customer Service: Provide exceptional customer service by effectively communicating with customers throughout the support process.
- Staying Up-to-Date: Stay updated on industry trends, product updates, and technical knowledge to ensure you're always equipped to handle complex technical issues.
- Education: B.E/B.Tech//B.Sc/BCA/MCA in Computer Science or equivalent.
- Experience: At least 1+ years of technical support experience in an enterprise (Medium to Large Businesses) environment.
- Technical Skills: Good level of technical understanding of one or more of the tools and technologies; SQL, PowerShell, Visual Studio,.NET, Azure DevOps.
- Soft Skills: Ability to handle and own escalated customer situations from end to end with empathy, passion for resolving customer issues, and a demonstrated sense of accountability and a high degree of customer satisfaction.
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. We're a network of highly specialized companies supporting global industrial groups operating in various sectors. Our services include Consulting, System Integration, and Digital Services.
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Technical Solutions Specialist
2 weeks ago
Cochin, Kerala, India Reply Full timeJob Title: Technical Solutions SpecialistAt Reply, we're seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will play a key role in facilitating the resolution of complex technical issues reported by customers by applying your deep technical and product expertise combined with customer service...
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Cochin, Kerala, India Reply Full timeJob SummaryWe are seeking a highly skilled Technical Analyst I to join our team at Valorem Reply, a business innovation firm that specializes in custom Microsoft Cloud solutions. As a Technical Analyst I, you will play a key role in facilitating the resolution of complex technical issues reported by customers.Key ResponsibilitiesProvide technical support and...
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