Technical Content Specialist
1 week ago
We're seeking a skilled Technical Content Consultant to join our team. As a key member of our Content Operations team, you will play a critical role in ensuring the success of our learning content initiatives.
About the Role
This is a hybrid role, with a mix of remote and on-site work. You will be responsible for managing technical relationships with leading learning content providers, overseeing the integration and functionality of provider content, and solving content experience and quality issues. You will also collaborate with cross-functional teams to ensure seamless execution of required deliverables.
Key Responsibilities
• Manage technical relationships with leading learning content providers
• Oversee the successful integration and ongoing functionality of provider content
• Solve content experience and quality issues by identifying problems, troubleshooting, researching, and applying solutions
• Collaborate with content providers' operational staff to assist in the execution of required deliverables
• Integrate and enable learning content providers using traditional e-learning methods and APIs
• Create and convey complex technical materials in a concise and effective manner
• Design and implement a migration plan for existing content providers as technology evolves
• Develop solutions to enhance provider or customer experience
• Anticipate and mitigate risks as they relate to changes in vendor's technology or Cornerstone's solutions
Requirements
• Bachelor's degree in Computer Science, Business Administration, or related field
• 5+ years of experience with technical integrations or consulting
• 2+ years of experience in Learning and Development
• Expert level proficiency with Microsoft Excel and e-learning standards such as AICC, SCORM, xAPI
• Proficiency with systems such as ServiceNow, Zendesk, JIRA, Salesforce
• Familiarity with AWS Suite, Postman, SQL Server Querying
• Strong ability to convey complex technical concepts to non-technical individuals
• Exceptional presentation and communication skills with strong business acumen
• Drive to achieve results in an entrepreneurial environment
• Ability to adapt to different cultures, as the role requires interfacing with content providers around the world
• Flexibility to work effectively across time zones, including PST
• No travel requirements
Preferred Qualifications
• Master's degree in Computer Science, Business Administration, or related field
• Prior experience with Implementation of e-learning and/or SaaS products
• Experience with Cornerstone and/or SabaCloud Suite of products
• Work experience in any type of learning content distribution company
What We Offer
At Cornerstone OnDemand, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for learning and technology, we encourage you to apply for this exciting opportunity.
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