India Client Services Specialist

2 days ago

Bengaluru, Karnataka, India beBeeRiskManagement Full time ₹ 60,00,000 - ₹ 1,50,00,000

Client Service Representative Job Description

Job Overview

As a Client Service Representative, you will play a critical role in managing risk for our clients on a day-to-day basis and during global events that cause volatility in the financial markets. You will be responsible for ensuring client trades/cash commissions and fees are correctly booked on our back-office trade capturing system on trade date.

Key Responsibilities:
  • Manage all communications directly with clients on all trade-related queries in both verbal and written form.
  • Provide due diligence on all downstream systems to ensure proper trade capture, including all pertinent data for cleared client business.
  • Research and resolve issues and inquiries regarding exchange-facing trades.
  • Liaise with clients, client service, trade support, trading desks, reconciliations teams, and outside firms in a timely manner to efficiently process all top-day business and resolve any outstanding issues.
Required Skills and Qualifications

To succeed in this role, you should have a sound understanding of the Futures industry, particularly regulations, clearing, expiration, and brokerage processes. You should also have knowledge and experience with GMI/FIS/Docs applications, as well as experience in a client-facing role. Additionally, you should be able to investigate process automation and improvements, document workflows and procedural changes, and communicate effectively both orally and in writing.

Benefits

As part of our flexible scheme, we offer a range of benefits that you can tailor to suit your needs. These include best-in-class leave policy, gender-neutral parental leaves, 100% reimbursement under childcare assistance benefit, sponsorship for industry-relevant certifications and education, employee assistance program, comprehensive hospitalization insurance, accident and term life insurance, and complementary health screening.

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