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Senior ServiceNow Administrator Lead
2 weeks ago
We are seeking a highly skilled ServiceNow developer/administrator to lead our platform administration across various modules.
- Experience: 7+ years administering ServiceNow platforms with expertise in ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
Key Responsibilities:
- Tech Expertise: Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs, creating catalog items, approval workflows, dynamic forms, SLAs.
- Integrations: Proven ability to integrate ServiceNow with third-party systems.
- Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Platform Management: Demonstrated leadership in instance upgrades, patch management, and clone processes.
- Collaboration: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
- Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.