Customer Experience Director

4 days ago


Cochin, Kerala, India beBeeCybersecurity Full time ₹ 15,00,000 - ₹ 22,00,000
Job Description

We are seeking an experienced Customer Success Professional to oversee major accounts and drive business growth through exceptional customer service.

The ideal candidate will possess a proven track record of success in managing complex relationships, with a minimum of 5 years of experience in customer-facing roles.

  • Key responsibilities include serving as the primary contact for technical inquiries or escalations, collaborating with cross-functional teams to deliver seamless customer experiences.
  • Additional responsibilities include developing customized success plans, identifying opportunities for upselling and expanding usage across the customer's organization.
Required Skills & Qualifications

To be successful in this role, candidates must possess:

  • A minimum of 5 years of experience in customer success/project management roles
  • Technical expertise in cybersecurity, with strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Benefits

This role offers a competitive compensation package, including a salary range of $80,000 - $120,000 per year, depending on experience.

Additionally, this role provides opportunities for professional growth and development, including training and mentorship programs, as well as access to cutting-edge technology and tools.



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