
Financial Relationship Growth Expert
6 days ago
Job Overview
- We are seeking a talented professional to join our team as a Cross-Sell Specialist. In this role, you will be responsible for identifying and capitalizing on cross-sell opportunities with existing customers.
- You will work closely with sales teams to generate leads and close deals, ensuring consistent achievement of new client acquisition targets for the branch.
- The ideal candidate will have a strong drive to achieve and excel in sales and customer relationship management.
- You will need to possess excellent communication skills (written & oral) and a flair for sales and marketing in the open market through self-sourcing for multi-line products.
- A proven track record of 2–5 years' experience in selling multiple financial products is required.
Cross-Sell Specialist Responsibilities
- Mine cross-sell opportunities from centrally shared customer data.
- Understand customer insights and pitch cross-sell opportunities directly or through Customer Service Executives (CSEs) of units.
- Stay updated on the product bouquet and identify fitment with different customer personas.
- Identify opportunities to offer combination solutions based on customer needs.
- Build and nurture strong relationships with CSEs to enable scale in cross-sell opportunities and enhance customer lifecycle value.
- Collaborate with cross-unit teams to set and achieve targets for cross-sell, new client acquisition, and products per customer.
- Generate robust leads by networking across CSEs of multiple units.
- Follow up with sales teams for lead closures.
- Ensure new client acquisition targets for the branch are consistently achieved.
- Deliver cross-sell product/service offerings with innovation tailored to customer needs.
- Track scale and quality of cross-sell activities daily and identify areas for improvement.
- Self-starter with strong drive to achieve and excel.
- Excellent communication skills (written & oral).
- Flair for sales and marketing in the open market through self-sourcing for multi-line products.
- Proven track record of 2–5 years' experience in selling multiple financial products.
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