
Operational Excellence Professional
1 day ago
Job Summary:
We are seeking a skilled Operations Manager to drive operational excellence at our IVF centers. The role involves performance monitoring, compliance, process optimization, and ensuring a seamless patient experience.
Key Responsibilities:- Prepare operating plans & targets in line with strategic goals
- Ensure achievement of financial & operational objectives
- Monitor revenue, profitability & team performance against defined key results
- Lead cost optimization and compliance initiatives
- Oversee SOP implementation, medical record management, and audit readiness
- Act as an escalation point for operational issues and ensure medico-legal compliance
- Liaise with sales & marketing teams for brand visibility in local markets
- Coordinate P&L with the corporate MIS team
- Drive patient satisfaction, retention, and conversion metrics
- Strong leadership & people management skills
- Proven ability to achieve financial targets (Revenue, EBITDA)
- Customer satisfaction focus
- Excellent knowledge of compliance & medico-legal requirements
- Process-driven with attention to detail
A dynamic work environment where you can grow your career and make a meaningful impact on patients' lives.
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