Senior Business Operations Manager

6 days ago

Vadodara, Gujarat, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title:

 

About the Role:

We are seeking an experienced HR Business Leader to oversee and manage HR operations in a fast-paced environment.

The ideal candidate will bring strong expertise in strategic planning, employee engagement, compliance, and talent management, preferably with experience in the BPO sector.

This role requires the ability to lead HR functions in alignment with organizational goals while working in a night shift to support global operations.

Key Responsibilities:
  • Collaborate with business leaders to align HR strategies with organizational objectives.
  • Develop and implement HR initiatives that foster a high-performance culture.
  • Oversee end-to-end recruitment processes for mid to senior-level roles.
  • Ensure staffing levels meet business requirements through effective workforce planning.
  • Design and implement employee engagement programs tailored to BPO work culture.
  • Monitor attrition trends and develop strategies to enhance employee retention.
  • Lead the performance appraisal process and support continuous feedback mechanisms.
  • Partner with leadership to create development plans and succession pipelines.
  • Ensure compliance with labor laws, company policies, and BPO regulatory standards.
  • Oversee payroll, attendance, leave management, and HRMS operations.
  • Identify training needs and coordinate leadership and skill-building programs.
  • Promote a culture of continuous learning and career growth.
  • Address employee grievances and ensure healthy employee relations.
  • Mediate conflict resolution in alignment with company values and policies.

Qualifications & Skills:

  • Bachelor's degree in Human Resources, Business Administration, or related field (MBA/PGDM preferred).
  • Minimum 10+ years of HR experience, with at least 3+ years in a managerial role.
  • Prior exposure to the BPO/ITES industry is highly desirable.
  • Strong knowledge of labor laws, HR best practices, and compliance requirements.
  • Excellent communication, interpersonal, and leadership skills.
  • Proven ability to work in a night shift environment supporting global teams.

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