Protecting Customers Worldwide as a Product Safety Investigator

1 day ago

India beBeeRiskManagement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Risk Manager

We are seeking a seasoned professional to lead our product safety investigations team. As a Risk Manager, you will play a critical role in protecting customers by managing product safety investigations.

About the Role:

You will define the strategy and provide program management leadership for complex customer safety projects across international teams.

  • Lead complex product safety investigations and risk assessments across international markets, implementing scalable solutions and monitoring key risk indicators
  • Drive global escalation protocols and coordinate cross-functional response teams, managing time-sensitive issues while balancing business needs with safety requirements
  • Develop and maintain standardized investigation playbooks and compliance controls, ensuring adherence to regulatory requirements and contributing to policy development
  • Build and influence partnerships with stakeholders across multiple levels, driving effective collaboration across dispersed teams with competing priorities
  • Conduct data analysis to monitor investigation metrics and trends, preparing insights for leadership and implementing process improvements based on findings
  • Act as subject matter expert for product safety requirements, leading development of preventive measures and best practices across the organization
A Day in the Life:

Your primary focus is managing product safety investigations that protect customers worldwide. On a typical day, you'll review critical safety alerts and prioritize cases that need immediate attention.

You'll connect with worldwide teams to drive investigations and ensure consistent approaches.

Analyze safety trends and recommend preventive actions while guiding teams through complex cases. Your day includes collaborating with global teams and meeting with senior leaders to review high-impact investigations.

About the Team:

The Trustworthy Shopping Experience (TSE) organization focuses on building and maintaining customer trust in shopping platforms. Working with authorities, merchants, brands, vendors, and customers, the team identifies and prevents various risks, particularly around product safety and intellectual property infringement.

They leverage technical expertise and technology solutions to ensure all products offered comply with safety requirements and regulations, protecting customers while maintaining a secure shopping environment.

Key Qualifications:
  • Bachelor's degree or equivalent
  • 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
  • Experience handling confidential information
  • Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
  • Excellent communication skills, ability to simplify complex topics
  • Additional degree / certification in Risk Management, Safety Management, or related field
  • Demonstrated success in implementing standardized processes and investigation methodologies across international teams
  • Strong analytical and problem-solving skills, with ability to navigate ambiguous situations and drive decisions
  • Background in consumer product safety regulations and compliance, with experience managing complex escalations

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