Strategic Community Director

7 days ago

Bengaluru, Karnataka, India Blue Yonder Full time

About This Role


At Blue Yonder, we're seeking an exceptional Community Manager to lead our community efforts. As a key member of our team, you'll be responsible for developing and executing a comprehensive community strategy, driving engagement, and ensuring that our community goals are met.



Key Responsibilities:




  • Team Management:

    • Lead, mentor, and manage a team of Community Engagement Specialists, providing guidance, support, and professional development.
    • Conduct regular community engagement health checks and provide constructive feedback to team members.
    • Ensure that Community Engagement Specialists have the resources and tools needed to effectively manage their respective groups.

  • Overall Community Strategy:

    • Develop and execute a comprehensive strategy for the overall community, ensuring alignment with organizational goals and enhancing customer engagement and satisfaction.
    • Set clear goals and KPIs for community growth, engagement, and impact, and monitor progress towards these goals.
    • Ensure all community initiatives are aligned with the company's overall business objectives and customer experience leadership team's goals.

  • Individual Group Management:

    • Oversee the management of multiple industry-specific groups, ensuring each group provides value to its members through relevant content, events, and engagement activities.
    • Monitor group health and engagement levels and implement strategies to address any issues or challenges.
    • Identify and nurture community leaders and advocates within each group to support community activities and initiatives.

  • Content Curation:

    • Oversee the curation process of high-quality content tailored to the interests and needs of community members, including industry news, whitepapers, case studies, and multimedia content.
    • Partner with internal subject matter experts and thought leaders to generate expert-level content that aligns with current industry trends and challenges.

  • Engagement Strategies:

    • Plan and execute virtual and in-person events, such as webinars, workshops, and in-conference sessions, that provide learning and networking opportunities for community members.
    • Collect and analyze event feedback to continuously improve the event experience.
    • Design and manage a comprehensive gamification program to drive engagement, including the creation of badges, leaderboards, and reward systems.

  • Collaboration and Communication:

    • Work closely with the Customer Success team to align community activities with customer success goals and initiatives.
    • Regularly communicate community updates and insights to internal stakeholders.
    • Collaborate with other departments (e.g., marketing, product) to integrate community efforts with broader company initiatives.

  • Data Analysis and Reporting:

    • Measure key performance indicators (KPIs) to track community growth, engagement, and satisfaction.
    • Analyze community-related data to identify actionable insights for improving community engagement and content effectiveness.
    • Develop regular reports to communicate community performance and insights to internal stakeholders.
    • Utilize data to make informed decisions about community strategies and initiatives.

  • Business Process Management:

    • Create and manage business processes related to community management to ensure efficiency and consistency.
    • Develop standard operating procedures (SOPs) and best practices for the community management team.
    • Continuously evaluate and improve community management processes to enhance team productivity and community member satisfaction.

Qualifications:


We're looking for a Community Manager with a strong background in community building, leadership, and strategic planning. If you have a passion for community development and a proven track record of success, we'd love to hear from you.


About Blue Yonder:


At Blue Yonder, we're dedicated to helping our customers succeed in a rapidly changing retail landscape. Our community is a key part of this mission, providing a platform for customers to connect, learn, and grow. As a Community Manager, you'll be a key part of this effort, working closely with our team to develop and execute a comprehensive community strategy that drives engagement and satisfaction.


Our Values:


We're committed to fostering an inclusive and diverse community, where everyone feels welcome and valued. Our Diversity, Inclusion, Value & Equality (DIVE) strategy is designed to promote equity, respect, and empathy throughout our organization. We're proud to be an equal opportunities employer and welcome applications from all qualified candidates.

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