Expert Support Specialist

22 hours ago

Pune, Maharashtra, India beBeeProfessional Full time ₹ 10,24,286 - ₹ 14,76,864

We are seeking a skilled professional to fill the role of Senior Consultant Specialist.

Key Responsibilities:
  • Provide technical guidance to junior staff and upskill the team to effectively handle and reduce response time.
  • Work on root cause analysis , Incident recovery , investigations and functional query resolutions.
  • Identify & implement automation opportunities of the production support processes, create dashboards, improve the alerting and monitoring mechanism for early detection of incidents.
  • Participate in crisis calls with periodic updates to stakeholders.
Job Requirements:
  • Experienced IT professional, with experience in supporting iseries based applications.
  • Good knowledge of Core Banking application - Online and offline jobs and interfaces - MQ, C:D, sFTP, IWS api, programming languages CLLE / RPGLE / DB2400 / SQL
  • Strong analytical skills to identify and resolve problems whilst maintaining service performance and quality of output.
  • Excellent team spirit and qualities like taking ownership, open to work in shifts, support weekend activities, provide assistance, guidance, share knowledge to team and juniors.
About Our Team:

We offer a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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