CX Experience Designer

2 days ago

Chennai, Tamil Nadu, India beBeeCustomerExperience Full time
About Us

We're looking for a seasoned CX Strategist to join our team and help us enhance the customer experience.

This is an exciting opportunity to make a meaningful impact on our customers' lives by analyzing customer insights, collaborating with cross-functional teams, and developing impactful strategies that drive business growth.

In this role, you'll have the chance to work closely with our stakeholders to identify opportunities for improvement, design and implement effective solutions, and measure their success through data analysis.

Your expertise in CX strategy will be instrumental in driving our customer-centric approach and ensuring seamless interactions across all touchpoints.

As a CX Strategist, you'll also be responsible for:

  • Analyzing customer data from various sources, including surveys, feedback, and CRM systems, to identify key trends and pain points.
  • Generating actionable insights that guide CX strategy and decision-making.
  • Providing inputs to dashboards and reports to track customer behavior and identify friction points.
  • Continuously reviewing and providing inputs to journey maps based on changing customer needs and feedback.

You'll be working closely with our cross-functional teams to ensure that our CX initiatives are aligned with business goals and effectively executed.

Key responsibilities include:

  • Designing and implementing CX strategies to enhance customer satisfaction, retention, and loyalty.
  • Evaluating the effectiveness of strategies through performance metrics and feedback.
  • Maintaining and reporting on CX KPIs like NPS, CSAT, and customer retention regularly.

To succeed in this role, you'll need:

  • A proven track record in delivering CX strategy improvements and programs.
  • Strong knowledge of industry best practices in quality control and customer-centric approaches.
  • Skilled in advanced data tools, such as Excel, SQL, Tableau, Power BI, Minitab, Google Analytics, and Adobe Analytics.
  • Familiarity with Lean, Six Sigma, Agile methodologies; Green/Black belt certification preferred.
  • Proficient in statistical analysis (hypothesis testing, regression, ANOVA) and CX mapping tools (Miro, Confluence, Lucidchart).
  • A degree educated with 5+ years in publishing or related fields, including 2+ years in CX, Business Analysis, or Strategy role.
  • Excellent stakeholder management and communication skills with a global, cross-functional mindset.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Apply now to become part of our innovative team and contribute your expertise to driving exceptional customer experiences.

The ideal candidate will possess strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.

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