
Oracle CX Consultant
7 hours ago
Job Opportunity: Oracle CX Specialist
">- Seeking a skilled consultant to bridge business requirements and technical solutions within the Oracle CX ecosystem.
- Lead design, configuration, development, and implementation of Oracle B2C Service Cloud solutions.
- Conduct business analysis to understand client needs and translate them into functional and technical specifications for Oracle CX.
- Configure and customize Oracle B2C Service Cloud modules.
- Develop and extend Oracle B2C Service Cloud using out-of-the-box capabilities.
- Implement and manage integrations between Oracle B2C Service Cloud and other enterprise systems.
- Perform data migration activities.
- Provide expert-level troubleshooting and support for Oracle B2C Service Cloud applications.
- Lead or support testing phases.
- Conduct workshops and training sessions for end-users.
- Contribute to solution architecture and design decisions.
Required Skills and Qualifications:
- 6+ years of total experience in IT consulting or software development.
- 4-5 years of focused experience in Oracle CX with significant hands-on expertise in Oracle B2C Service Cloud.
- Proven track record of successfully completing at least 2 full-cycle Oracle B2C Service Cloud implementations.
- Strong understanding of CRM concepts and customer service processes.
- Proficiency in configuring and customizing Oracle B2C Service Cloud.
- Experience with integration methodologies and technologies.
- Solid understanding of data migration strategies.
- Ability to analyze complex business requirements.
- Strong problem-solving and analytical skills.
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