SAP CX Consultant
5 days ago
Job Summary :We are seeking a highly skilled and experienced SAP CX Consultant to join our team. The ideal candidate will possess 6 to 12 years of hands-on configuration experience in SAP CRM on Prem/SAP C4C/SAP Service or Sales Cloud modules. This role requires a strong understanding of SAP CX functionalities, proven implementation experience, and the ability to integrate SAP solutions with third-party applications. Key Responsibilities :SAP CX Configuration & Implementation :
- Lead and participate in the configuration and implementation of SAP CRM on Prem, SAP C4C (Cloud for Customer), SAP Service Cloud, and SAP Sales Cloud modules.
- Conduct workshops and gather business requirements to design and configure SAP CX solutions.
- Perform system configuration, customization, and testing to meet business needs.
- Ensure adherence to best practices and SAP implementation methodologies.
Full Cycle Implementations :
- Participate in and lead at least two full cycle implementations of SAP CX modules.
- Manage all phases of the implementation, including planning, design, development, testing, and deployment.
B2B Integration :
- Design and implement B2B integrations between SAP CX solutions and third-party applications.
- Utilize integration tools and technologies (e.g, APIs, middleware) to ensure seamless data exchange.
- Troubleshoot and resolve integration issues.
SAP Certification & Expertise :
- Maintain and leverage SAP certifications in SAP Service Cloud, Field Service Management (FSM), and SAP S4.
- Stay up-to-date with the latest SAP CX releases and functionalities.
- Provide expert advice and guidance on SAP CX best practices.
Documentation & Training :
- Create and maintain comprehensive documentation, including functional specifications, configuration guides, and user manuals.
- Provide training and support to end-users and stakeholders.
- Perform testing and quality assurance.
Collaboration & Communication :
- Collaborate with cross-functional teams, including business analysts, developers, and project managers.
- Communicate effectively with stakeholders at all levels.
- Work in an agile environment.
Qualifications :
- Experience : 6 to 12 years of hands-on configuration experience in SAP CRM on Prem/SAP C4C/SAP Service or Sales Cloud modules.
- SAP Certification : SAP certification in SAP Service Cloud, Field Service Management (FSM), and SAP S4 is highly desirable.
- Implementation Experience : Proven experience in at least two full cycle implementations of SAP CX modules.
- Integration Skills : Strong experience in B2B integration between SAP and third-party applications.
Technical Skills :
- Strong understanding of SAP CX functionalities and configurations.
- Experience with SAP integration tools and technologies (e.g, APIs, middleware).
- Knowledge of SAP development tools (e.g, ABAP) is a plus.
- Knowledge of data migration.
Soft Skills :
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Strong documentation skills.
Preferred Qualifications :
- Experience in specific industries relevant to the company's business.
- Experience with SAP Cloud Platform Integration (CPI).
- Knowledge of other SAP modules (e.g, SAP S/4HANA).
Benefits :
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge SAP CX technologies.
- Professional growth and development opportunities.
- Dynamic and collaborative work environment.
- Opportunity to work on international projects )
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