Strategic Process Improvement Manager

7 days ago

Noida, Uttar Pradesh, India beBeeCompliance Full time ₹ 15,00,000 - ₹ 20,00,000
Job Summary

This position offers a unique opportunity to drive process improvements and efficiency gains in a fast-paced, client-driven environment. As a key member of our team, you will be responsible for developing subject matter expertise in various global processes, identifying opportunities for improvement, and continuously adding value to assigned processes.

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Key Responsibilities:

  • Conduct research using systematic and intuitive secondary research techniques
  • Draw inferences and conclusions from research findings
  • Utilize analytical and project management methodologies and tools
  • Complete projects/tasks in line with standard operating procedures and timelines
  • Facilitate and drive processes to completion
  • Perform periodic review of team's deliverables
  • Flag potential challenges at appropriate times

Client Management:

  • Drive business development and scope expansion conversations with Global, Area, and Regional Risk Management leadership
  • Address and resolve service delivery issues/escalations

People Management:

  • Manage performance of team members, including setting goals and assessing performance
  • Manage potential conflicts amongst team members
  • Work cohesively with the team to address issues/concerns and maintain a positive working environment
  • Ensure adherence to workflow protocol and tools
  • Coordinate training schedules for new and existing team members
  • Coach and mentor team members for professional development
  • Identify training, learning, and development opportunities for team members

Skills and Qualifications:

  • Pledge quality of output through internal review mechanisms
  • Manage day-to-day administrative issues and communicate appropriately to customers
  • Responsible for achieving customer satisfaction measures/project critical success factors

Qualification Requirements:

  • MBA or equivalent post-graduate degree from a reputable institute
  • At least 3 years of professional experience
  • Exposure to handling international customers/client interaction
  • Well-developed analytical, interpersonal, and verbal and written communication skills in English
  • Proficient in MS Office
  • Technical skills in reporting tools (e.g., PowerBi, Tableau)
  • Knowledge of artificial intelligence to drive process automation
  • Credible experience working in a fast-moving, client-driven environment
  • Attention to detail and a solution-oriented approach
  • Flexibility to work in business season (if required)

What You Can Expect:

  • A team of people with commercial acumen, technical experience, and enthusiasm to learn new things
  • A team that focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills
  • Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework

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