
Process Improvement Specialist
9 hours ago
Job Opportunity
- As a key member of our organization, you will collaborate with stakeholders to gather and document business and technical requirements for ServiceNow and UiPath implementations and enhancements.
Key Responsibilities
- Conduct thorough gap analysis, feasibility studies, and impact assessments to identify areas for process improvement and optimization.
- Develop detailed user stories, workflows, process maps, and functional specifications to support the ServiceNow platform's configuration and development.
- Coordinate closely with developers and technical teams to ensure that all solutions are aligned with business objectives and requirements.
- Assist in designing, testing, and implementing ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.
- Monitor and analyze ServiceNow performance metrics to identify trends, issues, and opportunities for improvement.
- Ensure compliance with industry best practices, standards, and governance in ServiceNow implementation and usage.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum 2-4 years of experience as a Business Analyst, preferably with experience in ServiceNow or ITSM platforms.
- Strong understanding of ServiceNow applications and modules, including Experience With The ServiceNow Platform And Its Capabilities.
- Proficient in business analysis methodologies, process mapping, and requirements gathering techniques.
- Excellent communication and interpersonal skills with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with attention to detail.
- Knowledge of ITIL framework and service management principles is highly preferred.
- Experience with Agile or Scrum methodologies is a plus.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.
- Some knowledge or understanding of UiPath is advantageous.
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