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Business Analyst
2 weeks ago
This is a hybrid role that blends IT support with data and business operations analysis.
- IT Support (20-25%):
- Provide hardware, software, networking, and troubleshooting support services.
- Data and Operations Support (75-80%):
- Upload stock and inventory files to external platforms/websites using efficient processes.
- Create and maintain commission reports for the finance team.
- Update and clean CRM data to ensure accuracy.
- Manage company-wide updates and projects.
- Provide effective IT support services to employees.
- Collaborate with cross-functional teams to achieve business goals.
- Develop and implement process improvements to enhance productivity.
- Ensure accurate and timely reporting of key metrics.
- Stay up-to-date with industry trends and best practices.
- 3-5 years of experience in IT support or business analyst roles.
- Strong English communication skills (spoken and written).
- Relevant educational background in IT or Computer Science.
- Proficiency in Excel (pivot tables, formulas, VLOOKUP, macros).
- Familiarity with CRM systems and data cleaning techniques.
- Organized, detail-oriented, and comfortable working in a fast-paced environment.
- Able to troubleshoot independently and explain reasoning clearly.
- Exposure to SQL or scripting is an asset.
