
Sales Systems Expert
4 days ago
The System Support Specialist role is a vital position within the Sales Operations team, requiring expertise in technical support and system administration. This specialist will be responsible for ensuring the accuracy and usability of sales tools by resolving tickets related to various systems.
This includes troubleshooting and resolving issues with Salesforce, CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions. The successful candidate will have excellent problem-solving skills, the ability to work under pressure, and strong communication skills.
Your Impact- Manage a fast-paced queue of support requests with a focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of the systems via data migrations.
- Maintain SLA targets.
- Manage access and visibility related issues.
To succeed in this role, you will require:
- A minimum of 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience is highly preferred.
- Good knowledge of navigating the Salesforce landscape and terminology, with a focus on data security and territory management.
- Experience with sales processes and environments is a plus.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
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Sales Systems Integration Expert
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Systems Integration Expert
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Gen AI Systems Expert
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Systems Analyst
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Sales Lead – Healthcare Information Systems
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