Systems Integration Expert

1 week ago

Alwar, Rajasthan, India beBeeBusinessSystemSpecialist Full time ₹ 18,75,000 - ₹ 26,25,000
The Business Systems Specialist plays a vital role within our organization, ensuring seamless integration and usability of sales tools through efficient resolution of support tickets. Key responsibilities include assigning, troubleshooting, and resolving tickets related to Salesforce, Callidus CPQ, Clari, People.ai, and ClosePlan. Effective time management and prioritization are essential in managing a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

Key Responsibilities:
• Assign, troubleshoot, and resolve tickets from sales users
• Manage a fast-paced queue of support requests
• Triage Level 2 tickets to the right stakeholders with required information
• Assist in scheduled maintenance of systems via data migrations
• Maintain Service Level Agreement (SLA) targets
• Manage access and visibility-related issues

Required Skills and Qualifications:
  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified
  • Salesforce Administrator experience is highly preferred
  • Good knowledge of navigating Salesforce landscape and terminology with a focus on data security and territory management
  • Experience with sales processes and experience in a sales environment is a plus
  • Hands-on experience providing system and tools support to users
  • Strong team player with service-oriented attitude and customer focus
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Aggressive problem solver
  • Excellent written and verbal communication skills

What We Offer:
We provide a dynamic and collaborative work environment that fosters growth and development. Our employees enjoy a range of benefits, including opportunities for career advancement, flexible work arrangements, and a comprehensive compensation package.

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