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Quality Analyst Position
2 weeks ago
We are seeking a detail-oriented Quality Assurance Specialist to join our team. The ideal candidate will possess strong analytical, communication, and problem-solving skills.
- Key Responsibilities:
Monitor, analyze, and assess call quality to ensure adherence to quality standards and best practices.
Prepare and present statistical data for management to effectively identify issues in performance and highlight trends.
Identify and rectify training gaps by collaborating closely with managers.
Offer actionable solutions and suggestions for process improvement to contribute to operational efficiency and service excellence.
Maintain confidentiality regarding performances and results.
- Skills and Qualifications:
Strong analytical skills with ability to monitor, analyze, and assess call quality.
Proficiency in preparing and presenting statistical data for management.
Adept at identifying and rectifying training gaps.
Excellent communication, listening, and observation skills.
Proven ability to work with data analysis tools.
- Requirements:
Bachelor's degree or Postgraduate degree.
Prior experience in quality assurance, call center, or customer service environment preferred.
- Benefits:
Opportunity to work with a dynamic team.
Chance to develop analytical and problem-solving skills.