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Quality Analyst Position

2 weeks ago


Kolkata, West Bengal, India beBeeQuality Full time ₹ 1,04,000 - ₹ 1,30,878
Quality Assurance Specialist

We are seeking a detail-oriented Quality Assurance Specialist to join our team. The ideal candidate will possess strong analytical, communication, and problem-solving skills.

  • Key Responsibilities:
  • Monitor, analyze, and assess call quality to ensure adherence to quality standards and best practices.

  • Prepare and present statistical data for management to effectively identify issues in performance and highlight trends.

  • Identify and rectify training gaps by collaborating closely with managers.

  • Offer actionable solutions and suggestions for process improvement to contribute to operational efficiency and service excellence.

  • Maintain confidentiality regarding performances and results.

  • Skills and Qualifications:
  • Strong analytical skills with ability to monitor, analyze, and assess call quality.

  • Proficiency in preparing and presenting statistical data for management.

  • Adept at identifying and rectifying training gaps.

  • Excellent communication, listening, and observation skills.

  • Proven ability to work with data analysis tools.

  • Requirements:
  • Bachelor's degree or Postgraduate degree.

  • Prior experience in quality assurance, call center, or customer service environment preferred.

  • Benefits:
  • Opportunity to work with a dynamic team.

  • Chance to develop analytical and problem-solving skills.