IT Service Management Expert

5 days ago


Hyderabad, Telangana, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 20,00,000

Job Description:

We are seeking an experienced IT Service Management expert to join our organization. The ideal candidate will have a strong background in IT service management and a proven track record of success in troubleshooting and resolving complex issues.

Key Responsibilities:

  • Update knowledge bases
  • Create and manage dashboards
  • Develop and implement policies
  • Create and manage checks, instances, and definitions
  • Install and manage MID Servers and Agent Client Collectors
  • Create and manage event and alert management rules
  • Utilize ITOM troubleshooting capabilities

Requirements:

  • Bachelor's Degree required, preferably in Computer Science, Information Systems, or related field
  • 3-7 years of experience in IT service management
  • Excellent written and verbal communication skills
  • Experience in customer-facing roles
  • In-depth understanding of requirements
  • Strong analytical and problem-solving abilities
  • Interpersonal effectiveness
  • Positive attitude

Benefits:

The selected candidate will have the opportunity to work with a dynamic team and contribute to the development of IT service management processes. We offer a competitive compensation package and opportunities for professional growth and development.



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