Service Management Expert

3 days ago

Hyderabad, Telangana, India beBeeService Full time ₹ 1,29,60,000 - ₹ 1,54,80,000
As a seasoned professional, you will be responsible for leading the development and maintenance of our service catalog. This role requires exceptional organizational skills, attention to detail, and the ability to work collaboratively across functions.The Service Catalog Lead will oversee the design, governance, and evolution of the enterprise service catalog, ensuring it remains accurate, up-to-date, and aligned with business needs. This involves working closely with stakeholders to gather information, validate service definitions, and enforce quality standards.To succeed in this position, you will need to possess excellent communication and interpersonal skills, both written and verbal. You must also be highly organized, proactive, and adaptable, with the ability to manage multiple priorities in fast-paced environments.In addition to these core competencies, you will require hands-on experience with enterprise service platforms, such as ServiceNow or equivalent. Experience supporting enterprise-wide transformation initiatives and understanding catalog configuration, taxonomy, and service definition best practices are also essential.We are seeking a leader who can bring their expertise and vision to our team. If you have a proven track record of managing stakeholder expectations, guiding governance forums, or facilitating service review discussions, we encourage you to apply.This role offers an opportunity to make a meaningful impact on our organization's service management capabilities. As a key member of our ESM team, you will contribute to the development of strategic solutions that drive business success.Key qualifications include:
  • Bachelor's degree required
  • 11-15 years of experience in service management, enterprise service delivery, or operations within a global business or shared services environment
  • Hands-on experience with enterprise service platforms such as ServiceNow or equivalent
  • Experience supporting enterprise-wide transformation initiatives involving platform integration, and user enablement
  • Understanding of catalog configuration, taxonomy, and service definition best practices
  • Strong, professional interpersonal and communications skills, both verbal and written
  • Highly organized, proactive, and adaptable, with the capability to manage multiple priorities in fast-paced, ambiguous environments
  • Ability to work collaboratively across functions to gather inputs, validate service information, and enforce quality standards in a structured yet flexible manner
  • Leadership presence with demonstrated success managing stakeholder expectations, guiding governance forums, or facilitating service review discussions

  • IT Service Management Expert

    5 days ago

    Hyderabad, Telangana, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Description:We are seeking an experienced IT Service Management expert to join our organization. The ideal candidate will have a strong background in IT service management and a proven track record of success in troubleshooting and resolving complex issues.Key Responsibilities:Update knowledge basesCreate and manage dashboardsDevelop and implement...

  • IT Service Management Expert

    1 week ago

    Hyderabad, Telangana, India beBeeServiceManagement Full time ₹ 20,00,000 - ₹ 25,00,000

    Job DescriptionDrive Service ExcellenceFoster a service-oriented culture to align IT functions with business goals.Ensure seamless collaboration and consistency across departments.Promote ongoing improvement using best practices.Key ResponsibilitiesLead the adoption and continuous improvement of service management processes across IT functions and business...

  • SAP Service Management Expert

    7 days ago

    Hyderabad, Telangana, India beBeeService Full time ₹ 10,00,000 - ₹ 15,00,000

    Expert SAP Service Management ProfessionalSeeking an experienced SAP Service Management professional to lead the implementation and support of our SAP Service Management module. The ideal candidate will have a strong background in SAP SM and related modules, including Customer Service (CS) and SAP S/4HANA Service.Key Responsibilities:Design and implement SAP...

  • ITIL Service Management Expert

    4 days ago

    Hyderabad, Telangana, India beBeeServiceManagement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: IT Service Management ExpertRole Overview and ResponsibilitiesWe are seeking a seasoned professional with 8-12 years of experience in managing and optimizing IT service management processes across global environments.The ideal candidate will have hands-on expertise in ServiceNow, including exposure to the Common Service Data Model (CSDM) and...

  • Relationship Manager

    3 weeks ago

    Hyderabad, Telangana, India Expert Claim Solutions Full time

    Job Title : Marketing Relationship Manager Company : Expert Claim Solutions India Pvt Ltd Location : Hyderabad Experience : Minimum 1 to 2 years (with SME broker engagement) Industry : Insurance Sector About Expert Claim Solutions : We are dedicated to simplifying and enhancing the insurance claims experience for their corporate as well as their individual...

  • IT Service Management Strategist

    3 days ago

    Hyderabad, Telangana, India beBeeService Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job Title:A seasoned IT service management expert is sought after to lead and champion the adoption and continuous improvement of ITIL processes across all IT functions and business units.Key Responsibilities:Develop, implement, and optimize cross-functional service management processes that ensure seamless integration and consistency.Drive strategic...

  • Senior IT Service Management Professional

    2 weeks ago

    Hyderabad, Telangana, India beBeeImplementation Full time ₹ 18,00,000 - ₹ 24,00,000

    IT Service Management ExpertThe role of an IT Service Management Expert is to oversee the implementation and management of our company's IT service management (ITSM) and IT operations management (ITOM) suites.Key Responsibilities:Assess functional requirements from stakeholders and provide technical feasibility analysis and solutions.Implement ITSM and ITOM...

  • Education Services Expert

    1 week ago

    Hyderabad, Telangana, India beBeeCareer Full time ₹ 8,00,000 - ₹ 20,00,000

    Job OpportunityThe ideal candidate will be responsible for managing inquiries, delivering career guidance and education services to students, converting walk-ins into enrollments, and resolving student queries regarding course information.Key Responsibilities:Managing inquiries and securing student enrollmentsDelivering career guidance and education services...

  • Senior IT Service Management Professional

    2 weeks ago

    Hyderabad, Telangana, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000

    IT Service Management ExpertWe're looking for a seasoned professional with extensive experience in designing, configuring, and implementing IT service management solutions. If you have expertise in developing strategic partnerships between IT and business stakeholders, we'd love to hear from you!About the Role:Design, configure, and implement IT service...

  • Service Management Consultant

    5 days ago

    Hyderabad, Telangana, India Reckitt Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    We are seeking a seasoned ITIL Service Management Expert with 8–12 years of experience in managing and optimizing ITIL processes across global environments.The ideal candidate will have hands-on expertise in ServiceNow - including exposure to the Common Service Data Model (CSDM) and Service MappingA track record of recent implementation of ITIL processes...