Training Manager for Process Upskilling
23 hours ago
As a Training Manager at WNS, you will play a pivotal role in identifying training needs and spearheading the development of Communications, Culture orientation, process training & upskilling programmers for all employees.
Reporting Structure – You will report directly to the Group Manager / Sr. Group Manager – Training, ensuring strict and absolute compliance to the training governance plan of the business.
Key Responsibilities:
- Identify training and development needs through Product Knowledge Tests & Quality defect analysis
- Conduct brainstorming and Root Cause Analysis sessions to scope developmental needs
- Disburse Product & Process updates in line with training governance
- Coordinate / conduct refresher training based on TNI
- Conduct appraisals
- Devising individual coaching / learning plans
- Create/update training materials for in-house courses including Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
- Supervise training delivery during new hire and project transition periods
- Measure training effectiveness and maintain required Training MI, including daily, weekly, monthly reports and dashboards as outlined by training governance
Requirements:
- Minimum 3 years of Communications, Soft Skills and process training experience with 1 year in a similar role
- BFS or Healthcare domain experience preferred
- Excellent Communication Skills
- Excellent Presentation skills
- Excellent Interpersonal skills
- Very good analytical abilities
- Very good problem solving abilities
The estimated salary for this role is $60,000 - $80,000 per annum, depending on location and experience.
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