Training Manager for Process Upskilling

23 hours ago


India WNS Full time

As a Training Manager at WNS, you will play a pivotal role in identifying training needs and spearheading the development of Communications, Culture orientation, process training & upskilling programmers for all employees.

Reporting Structure – You will report directly to the Group Manager / Sr. Group Manager – Training, ensuring strict and absolute compliance to the training governance plan of the business.

Key Responsibilities:

  • Identify training and development needs through Product Knowledge Tests & Quality defect analysis
  • Conduct brainstorming and Root Cause Analysis sessions to scope developmental needs
  • Disburse Product & Process updates in line with training governance
  • Coordinate / conduct refresher training based on TNI
  • Conduct appraisals
  • Devising individual coaching / learning plans
  • Create/update training materials for in-house courses including Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
  • Supervise training delivery during new hire and project transition periods
  • Measure training effectiveness and maintain required Training MI, including daily, weekly, monthly reports and dashboards as outlined by training governance

Requirements:

  • Minimum 3 years of Communications, Soft Skills and process training experience with 1 year in a similar role
  • BFS or Healthcare domain experience preferred
  • Excellent Communication Skills
  • Excellent Presentation skills
  • Excellent Interpersonal skills
  • Very good analytical abilities
  • Very good problem solving abilities

The estimated salary for this role is $60,000 - $80,000 per annum, depending on location and experience.



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