Implementation Excellence Lead

4 days ago


Varanasi, Uttar Pradesh, India beBeeExcellence Full time ₹ 1,44,35,000 - ₹ 2,16,50,000
Implementation Excellence Lead

We seek a skilled and experienced professional to lead our implementation teams, driving success in customer engagements.

  • Portfolio Mastery
    • Effectively manage large-volume portfolios of key customer accounts, designing optimal solutions that meet client business needs.
  • Cycle Management Expertise
    • Oversee the entire implementation cycle end-to-end, from identifying workflow processes and business challenges to creating Business Requirements documents and project plans.
  • Stakeholder Engagement
    • Work closely with stakeholders within each customer account to develop strategies for engagement, including critical success criteria, measurable milestones, potential risks, and recommended plans of action.
  • Project Delivery
    • Develop and implement successful implementations/configurations of product suites for each customer account by collaborating with business analysts and internal resources.
  • Quality Assurance
    • Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing.

Requirements:

  • Bachelor's Degree or equivalent work experience in the software industry.
  • PMP, ITIL certification is beneficial.
  • 12+ years of experience with 6+ years of strong consulting, customer delivery, and people management skills.
  • Excellent business acumen and experience dealing with challenging situations.
  • Expertise in setting and managing customer expectations at enterprise level.
  • Knowledge on system development, process improvements, and business processes.


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