Regional Field Operations Lead

24 hours ago


Bhopal, Madhya Pradesh, India beBeeTerritory Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Territory Manager

Key Responsibilities:
  • Resolve customer service requests within established Service Level Agreements (SLAs).
  • Drive installation and repair performance to meet quality and cost standards.
  • Monitor and reduce repeat/re-open cases to enhance Key Performance Indicator (KPI) outcomes.
  • Utilize the Airtel Work app for associate performance tracking and reporting.
  • Conduct audits to ensure productivity, quality, and process compliance.
  • Promote Serve to Sell initiatives through engineers to improve customer engagement.
Role Expectations:
  • Identify network rehabilitation opportunities and collaborate with local cable operators (LCOs) for timely resolutions.
  • Maintain adherence to Airtel's safety, quality, and operational standards.
  • Prepare documentation and generate reports following audits.
  • Collaborate with internal teams (CSD/NOC/O&M) for process optimization and issue resolution.
  • Ensure compliance with Telecommunications Regulatory Authority of India (TRAI) and regulatory Quality of Service (QOS) parameters.
  • Engage in people management activities to facilitate seamless task execution and on-ground coordination.


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