Mobile Vehicle Damage Assessment Specialist

3 days ago

Lucknow, Uttar Pradesh, India beBeeClaims Full time ₹ 7,00,000 - ₹ 10,00,000
Vehicle Damage Claims Assessor Job Description">

We are currently seeking a highly skilled and experienced Vehicle Damage Claims Assessor to join our dynamic team. As a Vehicle Damage Claims Assessor, you will play a critical role in inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.

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  • Key Responsibilities:
  • Assess vehicle damage remotely using submitted photos and/or video footage.
  • Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).
  • Accurately prepare repair quotes using internal systems and pricing matrices.
  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicate quote details to customers in writing or over the phone.
  • Ensure all quotes are logged and followed up promptly.

Required Skills and Qualifications:

  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry is essential.
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities is required.
  • Familiarity with estimating tools or internal quoting platforms is necessary.
  • Excellent attention to detail and communication skills are crucial.
  • Proven ability to handle customer queries and close sales over the phone or digitally is vital.
  • Ability to interpret images and assess damage severity and repairability is necessary.
  • Competent with CRM tools, job management systems, and email communications is required.
  • Experience working in a fast-paced, target-driven environment is beneficial.

Benefits:

  • This is a fully remote role offering flexible working arrangements.
  • Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow.
  • Training and development pathways in estimating and customer service are available.
  • An unparalleled opportunity to be a team member of a leading mobile servicing, maintenance and repair business.
  • Supportive and forward-thinking team culture.
  • 25 days holiday plus public holidays.
  • Pension scheme and additional benefits.

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