Service Team Lead
4 days ago
We're hiring a Customer Service Team Lead to join our dynamic team at Demographic HR Services As a key member of our customer service department, you'll play a crucial role in delivering exceptional customer experiences.
The ideal candidate will have a proven track record of leading high-performing teams and driving results through effective coaching and development.
You'll be responsible for managing a team of customer service representatives, providing guidance and support to ensure that customers receive the highest level of service.
We're looking for someone with a strong passion for customer service, leadership, and teamwork. If you're motivated, driven, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you
Key Responsibilities:
- Manage a team of customer service representatives to deliver exceptional customer experiences
- Develop and implement customer service strategies to drive results and improve customer satisfaction
- Coach and develop team members to enhance their skills and performance
- Monitor and report on customer feedback and suggestions for improvement
Requirements:
- Minimum 2 years of experience in customer service or a related field
- Proven leadership and management skills
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing circumstances
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Flexible working hours and remote work options
- A supportive and collaborative team environment
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