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Customer Service Team Lead
1 week ago
We are seeking a seasoned Team Leader to drive customer satisfaction and employee engagement in our international voice process team. As a key member of our leadership team, you will be responsible for supervising daily operations, ensuring CSAT and ASAT scores are consistently met, and implementing strategies to enhance team performance.
Key Responsibilities- Lead and supervise daily operations of the Customer Service (Voice) team
- Ensure CSAT (Customer Satisfaction) & ASAT (Agent Satisfaction) scores are consistently met
- Monitor TL Matrix and implement strategies to enhance team performance & engagement
- Experience as a Team Leader in an International BPO (Customer Service - Voice Process)
- Strong understanding of CSAT, ASAT, and TL Matrix to drive customer & employee satisfaction
- Excellent communication skills (verbal & written) for handling escalations professionally
- Fast-track Career Growth – Leadership development & career advancement opportunities
- Global Exposure – Work with a leading international BPO
- Training & Development – Enhance your leadership & customer service skills
