Policy Servicing Coordinator

3 days ago


Mumbai, Maharashtra, India beBeeAccountability Full time ₹ 9,00,000 - ₹ 13,00,000
Life Insurance Policy Servicing Job

This role involves processing post-issue service requests, handling routine maintenance tasks, and maintaining policy records in administration systems.

  • Key Responsibilities:
  • Update address changes, beneficiary updates, ownership changes, payor changes, and banking information in policy records.
  • Correct errors in policy data, reverse transactions, and reinstate policies as necessary.
  • Maintain accurate and up-to-date policy records according to standard operating procedures.
  • Collaborate with internal teams to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Meet service levels and turnaround times as per SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation.
  • Stay updated on policy administration systems, transaction codes, and process workflows.
  • Participate in process improvement initiatives and provide feedback for automation opportunities.

Requirements:

  • Degree in any stream; Commerce Graduate preferred.
  • At least 1 year of experience in a quality-focused role requiring attention to details, accuracy, and accountability.
  • Previous experience in an office environment with regular scheduled shifts is required.
  • Experience using a computer with Windows applications including keyboard navigation and software tools.
  • Effective business communication skills are necessary to interact with clients.


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