Human Resource Specialist

1 week ago


Pune, Maharashtra, India beBeeRepresentative Full time ₹ 9,26,400 - ₹ 15,46,800
Job Summary

As a Sr HR Service Center Representative, you will be the primary point of contact for Human Resources customer inquiries. You will provide accurate and prompt responses to a wide range of inquiries, utilize knowledge base, documented procedures, policy manuals, and other resources to resolve issues via telephone, voicemail, or e-mail. This role requires a high school diploma or equivalent and five years of experience in Human Resources, including two years in a customer service environment.

Responsibilities
  • Provide accurate and prompt responses to Human Resources customer inquiries within an HR Service Center.
  • Utilize knowledge base, documented procedures, policy manuals, and other resources to resolve inquiries via telephone, voicemail, or e-mail.
  • Escalate complex issues that require specific, in-depth knowledge to the appropriate resource.
  • Process requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensure data integrity is maintained.
Requirements
  • A high school diploma or equivalent.
  • Five years of experience in Human Resources, including two years in a customer service environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.


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