
Post-Close Documentation Expert
3 days ago
Customer Support Specialist
Job DescriptionWe are seeking an experienced professional to join our team as a Post-Close Analyst. As a key member of our team, you will be responsible for reviewing and updating construction documents to ensure completeness and accuracy.
You will maintain and update construction budget details while placing inspection orders with field inspectors. Assigning inspection orders to nearby inspectors and tracking their acceptance and scheduling within the stipulated timeframe is also a crucial part of this role.
Effective communication is essential in this position, and you will need to communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.
Coordination with stakeholders through email and phone communication is also a key responsibility, ensuring order fulfillment and expediting completion.
Additionally, you will schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion. Notifying clients about order status updates via emails and chat messages ensures transparency and efficiency.
Required Skills and QualificationsGraduate
Excellent attention to detail in reviewing documentation and identifying gaps.
Excellent communication skills to interact with clients, contractors, and inspectors.
Ability to multitask and meet deadlines in a fast-paced environment.
Must have experience in US mortgage documents review process.
BenefitsProsperity
Competitive base salaries - we believe the top talent deserves the top dollar.
401k plans with company matching – we want to empower you to foster your career, and prepare for retirement.
Good Health
Comprehensive Medical, Dental, and Vision insurance plans.
Tax-free Flexible Spending Account.
Life insurance, short-term, and long-term disability.
...And Happiness
Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year.
Free snacks, drinks and coffee.
Lots of employee engagement activities both offsite and onsite.
Opportunities for you to join our community service initiatives.
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