Service Optimization Specialist

1 day ago


Pune, Maharashtra, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Service Optimization Specialist

The Service Optimization Specialist plays a pivotal role in streamlining central workshop resources and field/on-site assets to achieve Operational Excellence and Customer Satisfaction.

Key Responsibilities:
  1. Manage service job administration for field/on-site resources
  2. Coordinate order booking for the Service division
  3. Invoice service orders efficiently
  4. Record labor entry for field service engineers (onsite service engineer)
  5. Facilitate coordination with Field Service engineers, Team leaders, and Regional Service Managers
  6. Plan service engineer visits against service contracts effectively
  7. Provide required data from the ERP system to senior management
  8. Oversee material inward/outward movement with DC preparation for the workshop
  9. Submit operational scorecards and performance updates to regions to improve operational efficiency
  10. Collaborate with vendors on outsourced activities of the workshop and Calibration Centre
  11. Foster forward planning of resources for implementation of Service Plans
  12. Maintain accurate records of Service Assets and coordinate timely execution of service activities

Mission: Implementing the Service Administration Process to enhance operational efficiency through effective coordination with Regions, Customers, Field Resources, Central Workshop, On-Site Workshop, Logistics, Finance, and Product Sales teams.



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