Hotel Operations Director

9 hours ago

Ghaziabad, Uttar Pradesh, India beBeeHospitality Full time ₹ 5,00,000

Job Title: Executive Assistant Manager

Location:

A key role in maintaining high service standards, enhancing guest satisfaction, and driving operational success.

This leadership position is pivotal in ensuring smooth daily operations, fostering strong internal and external relationships, and aligning with organizational goals.

Key Responsibilities:

  • Oversee day-to-day hotel operations, support the General Manager in all operational matters.
  • Assign duties to Heads of Departments (HODs), monitor performance to ensure compliance with hotel policies and standard operating procedures.
  • Promote the hotel within the hospitality industry, local community, and trade associations as the Public Relations representative.
  • Monitor guest feedback across platforms, drive the service recovery process.
  • Ensure full compliance with all operational controls, SOPs, policies, and service standards.
  • Resolve guest complaints promptly, implement effective service recovery strategies.
  • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
  • Foster owner loyalty through proactive communication, delivering consistent business results.
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
  • Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
  • Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
  • Ensure effective and timely communication regarding hotel policies and procedures.
  • Be available 24/7 to respond to any guest or staff emergencies.
  • Collaborate with the sales team for corporate client handling and new client acquisition as needed.

Required Skills and Qualifications:

To be considered for this role, candidates must meet the following criteria:

  • Minimum of 5 years of experience in a managerial role within hotel operations.
  • Proven leadership, organizational, and communication skills.
  • Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.
  • Strong problem-solving skills and a guest-first mindset.

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