GM - Operations & Maintenance

3 weeks ago


Jaipur, Rajasthan, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India. We are committed to delivering delightful customer experiences and contributing to the growth of a truly digital India.

As a Cluster O&M Head, you will be responsible for ensuring network uptime and delivering improvement in network KPIs for all RAN, MW, and access transport, including MTTR. You will also be responsible for asset management, including tools and spares in the cluster, and governance with various IPs for punch-point rectification, corrective, and preventive maintenance.

Key responsibilities include:

  • Ensuring delivery of uptime as per defined thresholds for all technologies
  • Ensuring delivery of critical network node availability with faults rectification as per agreed thresholds
  • Tracking, resolving, and maintaining Service Assurance (SA) alarms as per defined threshold
  • Driving frequent alarm generating sites within 24 hours
  • Ensuring spares and consumables stock availability within the circle and procuring requirements in advance
  • Ensuring all spares transactions recorded through NSS applications
  • Tracking cluster technology asset, tools, and spares
  • Ensuring R&R as per agreed SLA with OEM and WH partners
  • Driving correction and improvement of hygiene of physical site condition HW and Infra with IP partners
  • Repeat HW fault analysis and driving corrective action to reduce faults

Requirements include:

  • Experience in network operations and maintenance
  • Knowledge of radio access network (RAN) and microwave (MW) technologies
  • Ability to manage multiple stakeholders and prioritize tasks
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

We are an equal opportunity employer committed to diversifying our workforce. If you are passionate about delivering exceptional customer experiences and contributing to the growth of a digital India, we encourage you to apply for this exciting opportunity.



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