Business Systems Analyst 2

4 weeks ago

Bengaluru, Karnataka, India Epsilon Full time

Job Title: Business Systems Analyst 2

About the Role:

The Business Systems Analyst 2 will be a subject matter expert in multiple BSA disciplines, with an emphasis on campaign execution. This role will act independently to determine methods and procedures on new or special assignments, while supervising or overseeing others and ensuring on-time quality delivery of deliverables.

Key Responsibilities:

  • Act as a main client team contact to provide proactive and consistent general operations and development communication with both the onshore team and the client.
  • Assemble, analyze, and evaluate data to make appropriate and well-reasoned recommendations and decisions to support the business and project teams.
  • Manage day-to-day aspects of running direct marketing programs with a focus on getting high-quality results for the client.
  • Lead BSA tasks and provide guidance through the full SDLC lifecycle for change requests/enhancements to client solutions, including scoping, estimating, requirements, functional design, campaign creation, testing, deployment, and training.
  • Proactively work to improve delivery quality, repeatability, and on-time delivery of projects, looking for areas of improvement, implementing, and governing these standards.
  • Document information effectively through databases, knowledge warehouses, and other shared spaces.
  • Lead effective client meetings, negotiate deliverables, and drive successful outcomes.
  • Make proactive recommendations.
  • Properly interpret customer needs and translate them into understandable written requirements.

Qualifications:

  • Bachelor's degree in computer science or equivalent.
  • 3-5 years' relevant work experience in the Salesforce Data Cloud experience.
  • Excellent written and communication skills with the ability to communicate upwards and downwards within the organizational structure.
  • Excellent organizational skills and interpersonal skills.
  • Professional proficiency in English.
  • Experience managing execution of multi-channel marketing programs/operations across multiple accounts.
  • Hands-on experience in managing marketing database solutions.
  • Developing processes to optimize or automate marketing activities.
  • Managing and execution experience in the full development lifecycle (SDLC).
  • Proficiency in campaign management tools (Salesforce). Hands-on experience with Salesforce management is a must.
  • Solid understanding of relational databases.
  • Strong SQL skills, able to write complex queries and script.
  • Working knowledge of project management methodologies and creation of defined artifacts.
  • Good problem-solving and negotiation skills.
  • Good leadership skills with the ability to motivate diverse teams.
  • Relevant technical marketing domain knowledge.
  • Ability to manage multiple, high-priority efforts effectively and under significant deadline pressure with little to no direction.
  • Detail-oriented, able to multi-task, prioritize, and quickly change priorities.

Preferred Qualifications:

  • MS Office; specifically formulas and macros for Microsoft Office components (Excel and Access).
  • Excellent negotiation skills to work with multiple internal clients.
  • Excellent understanding of both business and technical language and ideas.
  • Excellent knowledge of the industry.
  • Able to solve complex problems and issues.
  • Able to recognize and manage new business opportunities.
  • Able to interact with customers, coach analysts and developers, and influence peers and management.
  • Able to learn quickly and rapidly establish expertise with the company standard and client-specific solutions.

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